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Training Excellence
15 April 2008
15 May 2008


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Training programs

1.  Computer literacy

The teaching of computer literacy is of increasing importance as the dramatic increase in the use of the computer has come to the point that its use for a range of tasks.

This workshop aims to assist the learner with the basic level of how to operate a computer and to help him/herself when needed. The skills acquired can later be acknowledged and built upon.


  1. MS Windows
  2. MS Word
  3. MS Excel
  4. Internet and Outlook express

Specific Outcomes

    • Describe back-up procedures and consequences of not backing up.
    • Explain copyright regulations & legal implications of copyright infringement. 
    • Explain implications of abuse and misuse of computers. 
    • Connect auxiliary components to the computer. 
    • Use both mouse & keyboard to access the computer. 
    • Demonstrate back up procedures for documents or folders.
    • Identify problems with equipment or software.
    • Decide what training one requires and describe the way training should be requested.
    • Decide whether to use a computer or to do the work manually and give reasons for the decision.
    • Switch the computer on and use the operating system to perform basic functions.
    • Use a word-processing package to type and print a letter and to draw up a table.

2.  Guidelines for Health, Safety, Hygiene and Food Handlers

This workshop is approved by the W&R Seta and is designed for learners who have to demonstrate the ability to promote occupational health and safety in the workplace as well as those who wise to improve health, safety and hygiene standards and to assist learners with the correct methods on food handling within their organisation.

On successful completion of this course delegates will have an understanding of the requirements for risk assessment and be able to identify hazards.


  • Occupational health and safety
  • Guidelines for the management & health surveillance of food handlers
  • Food handlers training course
  • Regulations governing  hygiene requirements for food premises and the transportation of food

Specific Outcomes

  • Explain the importance of following health and safety procedures when lifting and storing food deliveries.
  • Explain the importance of following hygiene procedures when storing food.
  • Describe ways of detecting pest infestation and the impact this has on hygiene.
  • Explain the reasons for a high standard of personal hygiene when handling and storing food.
  • Stress the importance of covering cuts and grazes and reporting any illness.
  • Explain the importance of keeping waste bins covered at all times.
  • Describe the reasons for maintaining storage areas and equipment hygienically.
  • List the high-risk foods and the importance of storing, preparing and cooking them correctly.
  • Explain the effect of time and temperature when storing and cooking food, and the impact on food hygiene.
  • State the reasons why health and safety procedures must be followed carefully.
  • Identify times when it is essential to wash hands.
  • Describe procedures for correctly defrosting food.

3.  Providing Customer service

Each person operating in a service industry must treat customers with respect, giving the best possible service. This includes all aspects of maintaining customer care and dealing with complaints and incidents.

Simply meeting customer expectations is no longer enough. Your customers must be impressed and excited and the service must be memorable. Why? It is not only easier to get repeat business from happy customers – it is less expensive! And happy customers tell others. Whey you focus on customer service everything else falls into place.


1.  Solving problems for customers
2.  Updating and maintaining customer information
3.  Using external internal sources
4.  Identifying shortfalls in products and services

Specific outcomes

  • Responding to customer queries and complaints by offering a range of solutions for resolving customer dissatisfaction in retail/wholesale outlets.
  • Recording telephonic queries and complaints to initiate future actions for customer dissatisfaction in retail or wholesale outlets.
  • Updating and maintaining customer information using a range of data-capturing processes for recording customer details in retail/wholesale outlets.
  • Negotiating with internal and external resources for providing effective solutions to customer queries/complaints in retail and wholesale outlets.
  • Identifying and alerting co-workers to shortfalls in products and services in retail/wholesale outlets.

4.  Management of a Disciplinary Enquiry

What is the objective of this workshop?
To equip managers and supervisors with the basic skills necessary in handling disciplinary and grievance matters within the workplace, to introduce the legislation which governs the employment relationship and sets out minimum standards of employment


  • Workplace discipline
  • disciplinary hearing
  • Code of Good practice – Dismissal
  • Framework for fair labour practices

Specific outcomes

  • Build participant’s understanding in relation to the effective handling of discipline;
  • Assist participants in formulating responses to disciplinary problems in the workplace;
  • Define discipline in the workplace and understand the role of discipline in the workplace;
  • Discuss the application of the discipline procedure, as outlined in Schedule 8 of the LRA;
  • Explain and illustrate progressive and corrective discipline;
  • Provide participants with information on disciplinary procedures;
  • Discuss aspects of the disciplinary hearing and presentation for disciplinary hearings;
  • Equip participants with the knowledge and skills to represent an employer or employee at a disciplinary hearing;
  • Examine the role and function of the chairperson in the disciplinary hearing;
  • Examine the issues of appropriate sanction and appeal;

5.  Capacity building for SMME’s

This workshop is intended for people who work or seeking to work in the capacity building working environment. After completion of this workshop learner should be able to meet capacity building challenges faced by organisations for effective service delivery by providing the necessary support in the context of operational systems, processes, policies, strategies and skills development through education and training.

In the South African economy small businesses have a major role to play in terms of employment creation, income generation and output growth.

The workshop aims to build capacity building amongst employer and to promote and protect their interest by enabling them to control their full HR administrative function as well as develop all related policies and procedures.


  1. Occupational Health & Safety Act (1993)
  2. Labour Relations Act (1995)
  3. Employment Equity Ac (1998)
  4. Skills Development Act (97 of 1998), SAQA Act  (59 of 1995) & Skills Development Levies Act (1999)

Specific outcomes

Analyse capacity building from the organisational transformation context.

  • Conduct capacity building needs assessments.
  • Develop a capacity building framework. 
  • Develop a capacity building policy and strategy.

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